Welcome to The Ride Gearz Store FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. Our store specializes in premium outdoor gear for adventurers who demand quality equipment for their backcountry and biking adventures.
About Our Store
What kind of products does The Ride Gearz Store offer?
We specialize in high-quality outdoor gear including backcountry ski equipment, snowboarding gear, biking accessories, camping essentials, and adventure clothing. Our product range covers everything from 5-panel hats to Coast Guard approved wakeboard vests.
Where is The Ride Gearz Store located?
We’re proudly based in Milwaukee, US at 518 Saint Francis Way, Milwaukee, US 53226. While we’re rooted in Milwaukee, we ship our gear to thrill-seekers worldwide (excluding some Asian and remote regions).
Product Questions
How do I choose the right size for clothing items?
Each product page includes detailed sizing charts. We recommend measuring yourself and comparing with our charts for the best fit. If you’re between sizes, we suggest sizing up for comfort during outdoor activities.
Are your products suitable for professional athletes?
Absolutely! While we cater to all adventure levels, many of our products are designed to meet professional standards, especially our backcountry ski and snowboard gear. Look for “pro series” in product descriptions for our highest-performance items.
Do you offer seasonal gear?
Yes! Our inventory changes with the seasons. We recommend checking back regularly or signing up for our newsletter to stay updated on seasonal gear arrivals.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 business days via EMS) – Free on orders over $50
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 business days via EMS) – Free on orders over $50
How long does order processing take?
We process all orders within 1-2 business days with the same attention to detail we’d want for our own adventures. You’ll receive tracking information as soon as your package ships.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. Our global logistics network ensures your gear arrives safely, no matter where your adventures take you.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely thrilled with your gear, simply contact our customer service team at [email protected] to initiate your return.
What if my gear arrives damaged?
We take great care in packaging your gear, but if anything arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Can I exchange an item for a different size?
Yes! Contact our customer service within 15 days of delivery, and we’ll help arrange an exchange. Please note you’ll be responsible for return shipping costs unless the item was defective.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your preferences, and makes future checkouts faster.
Still Have Questions?
Our adventure-ready customer service team is happy to help! Contact us at [email protected] and we’ll get back to you within 24 hours.
Ready to gear up for your next adventure? Browse our premium outdoor equipment today!