At Outlet The Ride Gearz Store, we stand behind our premium backcountry gear with the same confidence we have in every adventure we equip. While we meticulously inspect all products before shipment, we understand that sometimes gear needs to be returned or exchanged. Our policy is designed to be as straightforward as your favorite backcountry trail.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order for most items (see exceptions below). All returned items must be:

  • In original, unused condition with all tags attached
  • In original packaging (especially important for items like adjustable ski poles and board bags)
  • Accompanied by proof of purchase
Note: For safety reasons, we cannot accept returns on Coast Guard Approved Wakeboard Vests (unless defective) or any used camping kitchen & cooking gear due to hygiene concerns.

How to Initiate a Return or Exchange

Follow these steps to ensure your return is processed as smoothly as a well-planned backcountry route:

  1. Contact Us: Email our Milwaukee-based team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repack your item(s) using the original packaging (just like you’d protect your backcountry ski gear for transport).
  4. Ship Back: Send the package to our Milwaukee facility (address below) using a trackable shipping method. We recommend insuring valuable items like ski poles or bike accessories.

Return Shipping Costs

Return shipping is the customer’s responsibility, except in cases where we sent the wrong item or it arrived defective. For exchanges, we’ll cover the cost to ship your replacement item globally (excluding Asia and certain remote regions).

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (we move as fast as DHL delivers your initial order)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Visibility: 5-10 business days depending on your financial institution

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state your desired replacement item in your initial email
  3. We’ll ship your new item once the return is received (shipping times match our standard delivery estimates)

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ride Gearz Team, I would like to request a [return/exchange] for my recent purchase (Order #____). Details: – Product Name: _____ – Reason for Return/Exchange: _____ – Preferred Resolution: [Refund/Exchange for _____] I confirm the item is: [ ] Unused with original tags [ ] In original packaging [ ] Includes all accessories/manuals Please provide return instructions and RMA number at your earliest convenience. Best, [Your Full Name] [Your Contact Number]

Return Address

All returns should be sent to:

Outlet The Ride Gearz Store – Returns
518 Saint Francis Way
Milwaukee, WI 53226
USA
Adventure-Ready Guarantee: If you’re unsatisfied with your gear for any reason, we’ll make it right. Our team of outdoor enthusiasts understands that reliable equipment is non-negotiable in the backcountry – we treat your returns with the same attention to detail we apply when selecting every product in our store.

For defective items or incorrect shipments received, please contact us immediately at [email protected] – we’ll expedite a solution so you can get back to your adventures.